Welcome to LIVO, the curated platform connecting people with leading longevity and recovery centers.
Complete the form below to create your facility profile and join our growing network of trusted partners. Once submitted, our team will review your information and confirm your activation by email.
Already have an account? Log in
Effective Date: August 2, 2025 — Last Updated: October 8, 2025
These Partner Terms of Use ("Terms") govern the relationship between wellness service providers ("Partner", "you") and LIVO LLC ("we", "our", "the Platform"), regarding your use of the LIVO platform to offer services to users.
By registering or using the LIVO Partner dashboard, you agree to be bound by these Terms. These Terms form a legally binding agreement between you and LIVO and are deemed accepted by continued use of the Platform.
LIVO may operate through local entities such as LIVO - F.Z.E in the United Arab Emirates for operational and compliance purposes. However, all contracts and legal agreements are issued by LIVO LLC.
To use LIVO as a facility, you must:
Failure to provide these documents may delay or prevent activation on the Platform.
You agree to:
LIVO uses Stripe Direct for all transactions. When a user completes a purchase, the payment is processed directly through the Partner’s connected Stripe account.
LIVO acts solely as a facilitator and does not collect or remit taxes on behalf of Partners.
All service prices displayed on the Platform must be inclusive of applicable taxes (TTC / VAT included) where required by law. Partners are responsible for ensuring that the prices they provide already include any applicable tax components.
LIVO’s 10% commission is always calculated on the net amount excluding VAT or sales tax.
In the United States, all service prices displayed on the LIVO Platform must include any applicable local or state sales tax (tax-inclusive pricing). LIVO does not collect, calculate, or remit sales tax on behalf of Partners. Each Partner is responsible for including the correct tax rate in their listed prices and for remitting any applicable taxes directly to the appropriate tax authority in their jurisdiction.
Partners based in the United Arab Emirates must indicate their VAT registration status in the Payment Information section of their dashboard before connecting their Stripe account.
If the Partner is VAT-registered, they must:
LIVO takes its 10% commission on the net amount excluding VAT, and the Partner remains fully responsible for reporting and remitting their VAT obligations under UAE law.
If the Partner is not VAT-registered, LIVO will display the Partner’s prices as provided, and no VAT will be collected or displayed. LIVO will not collect or remit VAT on behalf of Partners in the UAE unless and until LIVO itself becomes VAT-registered in the country.
In the European Union, the United Kingdom, and Switzerland, VAT is included in the price displayed to the user in accordance with local consumer protection laws.
Partners are responsible for complying with any invoicing obligations required by their local tax authorities. Where applicable, they must be able to issue valid tax invoices to users or to LIVO upon request. However, LIVO is not responsible for generating or distributing invoices on behalf of Partners.
Partners are responsible for maintaining accurate and up-to-date availability on their calendar. LIVO may offer integrations with external calendars, such as Google Calendar, to help prevent double bookings. However, LIVO is not liable for any discrepancies, missed appointments, or scheduling conflicts resulting from external calendar syncing.
Any walk-in or external booking must be entered or blocked directly in the Partner’s calendar connected to LIVO, so that the corresponding time slot becomes unavailable to other users.
Only verified users can leave reviews. LIVO may moderate abusive or false content.
You agree not to:
LIVO may accept or reject Partners at its discretion based on quality, location, or strategy.
LIVO may suspend or remove a Partner from the Platform when circumstances indicate that the collaboration is no longer appropriate. This may include user feedback concerns quality or safety issues repeated operational problems or a misalignment with the Platform standards and values. Such decisions are taken in good faith and in a professional manner.
In such cases LIVO will notify the Partner in writing. Upon notification the Partner visibility on the Platform may be restricted or fully deactivated and no new bookings will be accepted.
The Partner remains fully responsible for honoring or refunding any confirmed bookings depending on the circumstances and the timing of the scheduled sessions. LIVO reserves the right to facilitate refunds through Stripe when necessary in order to protect users.
Partners may terminate their use of the Platform at any time by notifying LIVO in writing. Upon termination the Partner visibility will be deactivated and no new bookings will be accepted. Any sessions confirmed prior to termination must be honored or refunded in accordance with the applicable cancellation policy.
Refunds are processed through Stripe. When a refund is applicable under LIVO’s refund policy, LIVO may initiate the refund directly through Stripe on behalf of the Partner. The refunded amount will be automatically deducted from the Partner’s connected Stripe account by Stripe. Partners authorize LIVO and Stripe to process such refunds when applicable.
All Platform content and branding belong to LIVO. Do not copy or reuse without permission.
LIVO acts solely as a platform to connect users with independent service providers. LIVO does not provide, supervise, or guarantee any service offered by Partners.
Partners are fully responsible for the services they provide, including compliance with local laws, regulations, safety protocols, and professional standards.
LIVO is not liable for:
To the fullest extent permitted by law, LIVO disclaims all warranties, express or implied, and limits its liability to the maximum extent allowable.
If a user purchases a service without booking a session the user may request a full refund within seven days following the purchase date provided that no booking has been made during that period.
Once a session has been booked the applicable cancellation and refund rules are defined by the Partner through the Partner dashboard and displayed to the user at the time of booking. The Partner must define and apply refund percentages for cancellations occurring more than 24 hours or less than 24 hours before the scheduled session.
If a user cancels a session in accordance with the applicable cancellation rules the Partner is solely responsible for initiating any applicable refund through the Platform within 48 hours following the valid cancellation. If the cancellation does not meet the applicable conditions no refund will be issued.
If the Partner fails to initiate the applicable refund within 48 hours LIVO may notify the Partner and request corrective action. If the Partner does not take action LIVO reserves the right to initiate the refund on behalf of the Partner in order to protect users. Any refunded amount may be deducted from amounts payable to the Partner.
Once a session has been completed LIVO does not process refunds. Any complaint, refund or compensation request after a completed session is the sole responsibility of the Partner and must be handled in accordance with the Partner's own customer policies.
For membership subscriptions, each Partner is solely responsible for defining and enforcing its own terms through the Partner dashboard. These terms include renewal conditions, minimum commitment duration, cancellation notice periods, and refund eligibility. Such terms apply only to the facility offering the membership and are communicated to users prior to purchase.
Partners must not issue refunds outside of the Platform for transactions processed through LIVO. LIVO reserves the right to withhold payouts or restrict Partner access to the Platform in cases of repeated disputes, unresolved complaints or abusive refund behavior.
Partners must offer at least one complimentary service to participate in the LIVO Rewards Program. This service will be made available to users who redeem points earned through the platform.
Users earn reward points by completing actions such as:
Redeemed services are not paid by the user, and no payout is issued to the Partner. These services are intended to increase exposure and encourage new user engagement with the facility.
The complimentary service must be of genuine value and reflect the quality of your offerings. LIVO reserves the right to reject or request changes to the selected reward service if it does not meet platform standards.
LIVO may update these Terms. Material changes will be communicated via email or dashboard.
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.
For partner support or legal questions: hello@livowellness.com